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Privacy Policy

Last updated: 24 October 2025
Who we are
SM Connect is a trading name of Social Media Connect Ltd ("we", "us").
Company number: 15132997
Registered office: Elsie Whiteley Innovation Centre, C/O Pinnacle, Hopwood Lane, Halifax, England, HX1 5ER
Contact: info@wearesmconnect.com

This notice explains how we handle personal data for our website and services. We follow the UK GDPR, Data Protection Act 2018, and PECR (cookies/marketing).

1) What we collect

  • Basics to run the site: standard web server logs (e.g., IP address, pages viewed, timestamps, user agent) for security and reliability.

  • Optional visit measurement: we may use aggregate, cookieless statistics to understand overall traffic (no advertising, profiling or cross-site tracking).

  • If you contact us: any details you choose to send (e.g., your name, email, message) so we can reply.

  • We don’t use advertising cookies, tracking pixels, social embeds or Google Analytics. We don’t intentionally collect special-category data and we don’t target children.


2) How and why we use it (lawful bases)

  • Operate and secure the website (load pages, detect abuse, keep services reliable) — legitimate interests.

  • Respond to enquiries (emails you send us) — legitimate interests.

  • Legal/ compliance needs (e.g., records we must keep) — legal obligation/legitimate interests.

  • We do not sell personal data.


3) Cookies
We do not set non-essential cookies and we don’t run analytics or advertising cookies. If we ever add features that set non-essential cookies, we’ll update this page and request consent before they load.
 

4) Links to other sites (Instagram)

Our site includes a link to our Instagram profile. If you follow that link, Instagram’s own terms and privacy policy apply to your use of their service.

 

5) Sharing your data

We use trusted service providers to host the website and handle our email. They act on our instructions under appropriate data-processing terms. We may share information with professional advisers or authorities where required by law.
 

6) Where data is processed

Our main systems are in the UK/EEA. If a provider transfers data outside the UK/EEA, they must use lawful safeguards (e.g., UK Addendum to the EU Standard Contractual Clauses).

 

7) How long we keep data

  • Server logs: typically up to 30 days (longer only for security investigations).

  • Enquiry emails: up to 12 months, then deleted.

  • Aggregate stats: may be kept longer but are not linked to individuals.

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8) Your rights

  • You can ask us to access, correct, erase or restrict your personal data, or to object to processing based on legitimate interests. You also have the right to data portability in certain cases.

  • To exercise your rights, email info@wearesmconnect.com.

  • You can complain to the Information Commissioner’s Office (ICO): ico.org.uk | 0303 123 1113.

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9) Changes to this notice

We may update this page from time to time. We’ll post the new date at the top when we do.

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